Problem

The high volume of medical leaves overwhelmed the Human Resources department, delaying payroll processing and causing inconsistencies in absence records.

Solution

Using RPA, we automated the capture of medical certificates received via email. Relevant fields are extracted using generative artificial intelligence, and RPA applies business rules on the client’s platforms to accurately record employee absences.

Benefits

• » Improved Efficiency

  • * Up to a 50% reduction in certificate processing time.

• » Increased Accuracy

  • * 80% fewer errors in absence records, avoiding payroll mistakes.

• » Reduced Costs

  • * 40% savings by reducing manual effort in certificate validation.