Problem

Agents experienced credential locks, preventing access to work platforms and reducing billable hours, leading to economic losses.

Solution

We implemented a self-service chat channel that validates agents and automatically resets locked credentials to ensure they can quickly access systems and resume work.

Benefits

• » Improved Efficiency
  • * Up to a 90% increase in efficiency due to the reduction in credential locks.
• » Increased Accuracy
  • * Eliminates manual workload for technical support and optimizes connection times.
• » Reduced Costs
  • * Reduces downtime, allowing for more billable hours.
•